Preamble

The City of Masvingo Clients Service Charter is a derivative of inclusive clients’ consultative fora and is subordinate to the City of Masvingo Strategic Plan. Each Department’s Clients Service Charter is aligned to the overarching City of Masvingo Clients Service Charter. The Charters are based on Core Values, Vision and Mission Statements. The city has ten wards.

Vision

An industrialised world class Metropolitan City by 2030

Mission

To provide adequate and sustainable municipal services to clients and diverse socio economic development opportunities to all stakeholders.

 

Core Values

Our service is governed by five core values:

Transparency

Committed to openness

Client Orientation

Focus is on meeting the needs of the client who should be treated with respect.

Innovativeness

Introducing new ideas, original and creative in thinking

Accountability

Being answerable to clients and stakeholders.

Professionalism

Execution of functions guided by set standards.

Inclusiveness

Broad based participation in decision making cognisant of marginalised and minority groups and youths.

Mandate

We derive our mandate from key legislation namely:

  • Constitution of Zimbabwe, Amendment number 20,
  • Provincial Councils & Administration Act
  • Procurement Act Chapter 22:14
  • Urban Councils’ Act (Chap 29:15),
  • Regional, Town and Country Planning Act (Chapter 29:12),
  • Public Health Act (Chapter 15:09),
  • Public Finance and Management Act(Chapter 22:19),
  • Labour Act (Chapter 28:01 ),
  • Burials and Cemeteries Act(Chapter),
  • National Social Security Authority Act (Chapter: 17:04),
  • Environmental Management Act (Chapter ),
  • Statutory Instruments (Specify the major ones),
  • Food and Foods Standards Act
  • Standards Act (Chapter)
  • Factories and Works Act (Chapter),
  • Child Act,
  • Liquor Act,

DEPARTMENTS IN THE  ORGANISATION AND THEIR CORE FUNCTIONS

DEPARTMENTS

  • Engineering;
  • Health;
  • Treasury;
  • Chamber Secretarial; and
  • Housing & Community Services

Internal Audit plays an oversight role in the operations of the City.

ENGINEERING SERVICES

Providing strategic guidance on land use practices in conformity with planning regulations:

  • Constructing and maintaining infrastructure of the City according to maintenance schedules;
  • Providing clean and potable water; according to WHO standards
  • Collecting, treating and disposing waste water according to set standards.

HEALTH

  • Providing public health through prevention and control of communicable and non-communicable diseases;
  • Offering accessible, affordable, and acceptable primary healthcare services; and
  • Keeping the City of Masvingo clean, healthy and meeting environmental standards.

TREASURY

  • Error free billing for services within stipulated times;
  • Involving stakeholders in budgeting processes; and
  • Management of city’s financial resources in accordance with regulatory provisions

 

CHAMBER SECRETARIAL SERVICES

  • Providing strategic competencies for effective and efficient operations in the City of Masvingo;
  • Providing strategic technologies for effective and efficient operations in the City of Masvingo; and
  • Investment promotion
  • Providing emergency and disaster management platforms
  • Providing and reviewing effective internal control systems to achieve good corporate governance.

HOUSING & COMMUNITY SERVICES

  • Providing adequate and up-market informal traders facilities;
  • Availing affordable residential stands;
  • Providing quality primary education;
  • Providing leisure, sports & recreation facilities;
  • Maintaining scenic parks & gardens; and
  • Facilitating the social growth of the City of Masvingo.

Our Valuable Clients

External Clients

  • Residents;
  • Business Community;
  • Visitors & Tourists;
  • Motorists; and
  • Differently-Abled Persons
  • Government Departments and Parastatals

Internal Clients

  • Employees
  • Councillors

Contact Us

CONTACT DETAILS

Town Clerk; A.K Gusha: 0712 207 067

City Engineer; T. Gozo; 0716 800 134

Director of Housing and Community Services; L. Nzvura: 0772 571 009

Chief Health Officer; N. Mapamula: 0772 570 180

Acting Chamber Secretary; V. Shonhai: 0772 360 208

City Treasurer; T. Dube: 0772 570 184

Chief Internal Auditor; D. Moyo: 0775 330 291

 

ERMEGENCY NUMBERS

Sewer blockages; Fire Brigade: (0392) 264 811; 0774 697 931 Water Pipe Bursts: 0772 292 723 Ambulance:

Physical Address

Civic Centre Offices Robert Mugabe Way MASVINGO